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Cancellation policy

spa hotel Salina Maris, Valais, Matterhornstate

Storno
Dear guest
We hope that you will take the planned stay with us in Breiten. Should this not be the case, the following cancellation policy apply.
Principle
The reservation can be canceled up to 3 days (72 hours) prior to arrival date (00:00 pm), if no deviating provision has been agreed and subsequently no different cancellation deadline is established. At a later cancellation 50% of the booking amount, but at least 1 overnight stay is due.

Hot-Deal (Non refundable rate)
For a "HOT Deal"-booking, cancellation is not possible. All cancellations, changes or no-show will be charged with the full amount of the stay.

Special offers (packages)
The reservation of a package deal can be canceled for free up to 7 days before arrival. At a later cancellation, 50% of the booking amount, but at least the amount for 1 overnight stay is due.

High season
In high season (February, mid-July to mid-August and public holidays), the reservation may be canceled for free up to 14 days before arrival date.
At a later cancellation 50% of the booking amount, but at least the amount for 1 overnight stay is due.

Christmas / New Year (about. 23. Dec. – 5. Jan.)
In the peak season of Christmas / New Year, the most restrictive cancellation conditions apply. The reservation can be canceled for free up to 21 days before arrival. If the is canceled later, the following conditions apply.
  • 21 – 15 days before arrival: It will be charged 10% of the total cost.
  • 14 –  8 days before arrival: It will be charged 50% of the total cost.
  •  7 –  4 days before arrival: It will be charged 75% of the total cost.
  •  3 –  1 days before arrival: It will be charged 90% of the total cost.
  • On arrival day or no show: There will be charged 100% of the total cost.
Early bookings
A book in which a special 'early bird rate' has been applied may be canceled for free up to 14 days before arrival.
At a later cancellation 50% of the booking amount, but at least the amount of 1 overnight is due.

Non arrival / early arrival / late arrival
In case of no-show, late arrival or early departure, the total amount of the booking will be charged.

Advance payment
For bookings over Christmas / New Year (24.12 – 5.1), we require a deposit of 50% of the whole amount at least 3 weeks prior to arrival.

Collection
If cancellation fees are incurred, we charge your credit card with the amount of the cancellation costs. If this is not possible, we will send you an invoice. This must be paid within 10 days.
Payment can be done by a bank transfer to our bank accounts
Payments in CHF: Raiffeisen Aletsch-Goms, 3998 Reckingen, CH98 8053 9000 0081 3806 2, RAIFCH22;
Payments in Euro: Postfinance, Bern, CH83 0900 0000 9195 2984 3, POFICHBEXXX,
both accounts denominated to Salina Maris, Breiten 1, 3983 Mörel).
Otherwise, we will charge your credit card with the invoice amount.

Cancellation insurance
Especially for bookings made with a longer cancellation deadline we recommend that you book with us a cancellation insurance (if you do not have an all year valid cancellation insurance. CAUTION! Certain cancellation insurance do not pay, if you cancel a booking at a hotel in your country of residence!).
The cost of our cancellation insurance is 5% of the booking amount and must be paid at time of booking. The insurance is valid from the date, the amount arrives on our bank account. Our insurance covers the cost of any cancellation up to 8 days prior to arrival and at a later cancellation, a no-show or an early departure the costs are covered in the following cases: illness, accident, death (of the traveler or an immediate family member), serious damage to property at home, delay or failure of the means of transport on arrival, strikes and natural disasters, unemployment or resumption of work.
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Address

Address

Hotel Salina Maris
Breiten 1 • CH - 3983 Mörel-Filet
Tel. +41 27 928 42 42
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